Thank you for choosing Sevgilim as your preferred fashion brand. We are dedicated to ensuring your satisfaction with our products and services. Please take a moment to review our Return and Exchange Policy:

General Return and Exchange Policy

• Custom-made orders are not eligible for exchange or refund.
• For other items, you have 7 days from receiving your purchase to initiate an exchange.
• Returned items must be shipped to us unused with original tags and labels attached, along with the original receipt.
• We reserve the right to reject return, exchange, or refund requests for damaged items.

Initiating a Return or Exchange:

• Write to us at Customer_care@sevgilim.in with your order number.
• Or call us at +971-56-219-7619
• Our team will guide you through the process.
• Once you receive an email from our team with the shipping address, please ensure the item is securely packaged and shipped to us.
• Refund amount will be reflected immediately in store credits once the return product is approved.
• For exchanges, a shipping cost ranging from 75 to 100 AED will be added to the exchanged product and shipped.

Defective or Damaged Items:

• Contact our customer support immediately for wrong, different, or damaged items.
• We will arrange for a replacement or refund, including shipping costs.

Important Notes:

• We reserve the right to deny returns or exchanges if items do not meet eligibility criteria.
• Depending on your payment provider, refunds in the form of store credits may take several business days to reflect.
• Sale or promotional items can be exchanged within 7 days but are not eligible for return.
• Customized items are not eligible for return or exchange without a manufacturing defect.

We appreciate your understanding and cooperation. If you require any further assistance, please feel free to reach out to our customer support team. Thank you for choosing Sevgi.